Date: 13-May-2022
Location: Sandton, GT, ZA
Company: Capitec Bank Ltd
Purpose Statement
- To execute the client account opening process (client on-boarding) for Business Bank clients, focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.
Experience
Minimum:
- 2+ years administration/processing experience preferably in retail banking
Ideal:
- 1 – 2 years electronic banking and credit card experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Knowledge and understanding of documentation processing and management principles
- Understanding of the concepts of client service and efficiencies
- Working in an environment of repetitive tasks
Ideal:
- Knowledge of Business Bank products and services
- System and reporting knowledge: BaNCS, BaNCSConnect,Debit Card (Postilian), Credit Card Prime & On-line systems, Footprints, Ghost Conveyor system, CIPRO, ITC/ Transunion, ODS reports
Skills
- Communications Skills
- Administration Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Analysing_Evaluating and Implementing Ideas
- Adhering to Principles and Values_Showing Community and Social Responsibility
- Following Instructions and Procedures_Accepting Direction
- Analysing_Using Math
- Adhering to Principles and Values_Acting with Integrity
- Analysing_Working with Financial Information
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Following Instructions and Procedures_Following Policies and Procedures
- Analysing_Critical Thinking
- Adhering to Principles and Values
- Analysing
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Following Instructions and Procedures
- Analysing_Testing and Troubleshooting
- Analysing_Reading Effectively
- Following Instructions and Procedures_Managing Risk
- Following Instructions and Procedures_Managing Time
- Adhering to Principles and Values_Demonstrating Beliefs and Principles
- Following Instructions and Procedures_Managing Meetings
- Following Instructions and Procedures_Working Safely
- Analysing_Thinking Broadly
- Analysing_Solving Complex Problems
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations
Conditions of Employment
- Clear criminal and credit record