JOB OVERVIEW
Career Area: Consumer & High Net Worth
Location: Dutywa, Eastern Cape, South Africa
Job Type: Full-Time Regular
Job ID: 65017
JOB PURPOSE
To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
KEY RESPONSIBILITES
- Risk, Regulatory, Prudential & Compliance
- Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
- Manage the risks associated with new accounts, mandates and specimen signatures by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.).
- Adhere to all required ways of work and team principles to effectively enable a high-performing culture.
- Facilitate group meetings when required to contribute to collective learning and growth for individuals and teams.
- Collate information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
- Analyse data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.
- Update capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.
- Assess what matters to the customer against the ability of processes and systems to meet the customers demand through the analysis of data, in order to make recommendations to the Team Lead to act on the system and as further input into the Personal Banking and Product areas.
- Disclose to customers that he/she is acting under supervision along with other relevant FAIS disclosures and ensures business processes are followed to ensure the customer receives this in writing.
- Understand a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards.
- Conduct electronic criminal background screening against the South African Police Service (SAPS) database, primaril
QUALIFICATIONS
Personal and Business Banking
Branch Operations
Experience Required: 1-2 years
Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Other Minimum Qualifications, Certifications or Professional Memberships: Relevant FAIS qualification
How to apply
Click here to submit your application!