PRIMARY PURPOSE
Provide IT support for clients remotely or at Company Office. Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.
Detailed Responsibilities
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Assist new hire training for basic IT needs.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Heavy use of Windows and cloud infrastructure
- Ability to work in Active Directory, Azure and Office365
- Test new technology
- Create documentation for staff for training purposes
- Create and update equipment registers
- Resolve Tier 1 & 2 support tickets
CANDIDATE PROFILE
Qualification:-
- A+ and N+ Certification or equivalent required.
- Azure or Office365 Certification advantageous
Experience:-
- Experience using MS Office applications: Word, Excel, Outlook
- Previous experience with a ticketing system
Skills:-
- Strong organizational and time management skills
- Good verbal and written communication skills
- Strong interpersonal skills
- Solid understanding of computers, networks, and software
Personal Abilities:-
- Customer service mentality
- Reliable
- Ability and willingness to work in a high-pressure environment
- Ability and willingness to work in a collaborative team environment
- Ability and willingness to quickly learn new technology and software
- High attention to detail
Interests:-
A passion for wildlife and a commitment to sustainability and conservation.
How to apply:-
Click here to submit your application