Purpose of the job
• To assist clients telephonically (Inbound calls) and electronically by taking their orders.
• Performing outbound calls in order to promote and sell products to clients.
• Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.
Job Objectives
• Receive phone calls or faxed orders and accurately capture them onto the system
• Phone Customers for orders and capture onto the system.
• Identify and process misprints
• Rebook missing invoices
• Invoices prioritized / sorted per route
• Customer service and relationship building
• Finding missing stock
• Timeous completion of tasks
• Accuracy of credit processing
• Giving customers feedback in regards to queries
• Closing deals over the telephone
• Perform outbound calls to promote products / campaigns
• Quick turnaround time
• Quality & accuracy of action taken / information provided
• Reduce the number of drop calls to zero
• Meeting daily targets
Qualification
• Grade 12 qualification
Experience
• Inbound call centre experience required
• Outbound call centre experience required
• Experience in client retention and sales advantageous
Knowledge & Skills
• Pharmaceutical product knowledge advantageous
• Good telephone etiquette
• Computer literate: MS Office
• Target driven
• Ability to perform under pressure
• Negotiation skills
• Ability to work in a team
• Multilingual (English and two other South African languages)
How to apply
Click here to submit your application!