Menzies Aviation: Customer Services Agent Vacancy
Menzies Aviation is looking for a dedicated and customer-focused individual to join their team as a Customer Services Agent in Cape Town (CPT), South Africa.
Job Details
- Location: Menzies Aviation (South Africa) – CPT
- Department: Passenger Services
- Reports to: Duty Manager
Overview & Responsibilities
As a Customer Services Agent, you will play a crucial role in ensuring a seamless and high-quality experience for all passengers. Your key responsibilities will include:
- Ensure an efficient and high standard of service at all times.
- Ensure on-time performance in terms of arrival and departure briefings.
- Ensure all passengers are catered for according to the service level agreement of the airline.
- Performing arrivals, departures, pre-weighing and wheelchair functions.
- Ensure that all travelling documentations are checked for validity and authenticity and report any irregularities.
- Ensure that all baggage weights are registered correctly, labelled to the correct destination and hand luggage monitored.
- Ensure that all airline procedures and requirements are adhered to.
- Adhere to all check-in and boarding procedures.
- Adhere to all health and safety requirements.
Candidate Requirements
To be successful in this role, you should meet the following criteria:
- Minimum of Grade 12 or equivalent.
- Passenger services experience and/or check-in-systems knowledge will be advantageous.
- Computer literate.
- Excellent communication and interpersonal skills.
- Customer service orientated.
- Communicate well in English.
How to Apply
If you are passionate about customer service and meet the requirements, we encourage you to apply!
Applications are to be sent to: Apply Here
Please quote the reference number CPT-CSA-576 on the subject line when applying.
The closing date for submissions is: 31 August 2026.
The company reserves the right not to fill this position.
The appointment will be made in accordance with the Company’s Employment Equity Plan and operational requirements.