Job Vacancy: Customer Services Agent
Company: Menzies Aviation
Location: Menzies Aviation (South Africa) – CPT
Department: Passenger Services
Reports to: Duty Manager
Overview
As a Customer Services Agent, you will play a crucial role in ensuring a seamless and high-quality experience for all passengers. Your responsibilities will include:
- Ensure an efficient and high standard of service at all times.
- Ensure on time performance in terms of arrival and departure briefings.
- Ensure all passengers are catered for according to the service level agreement of the airline.
- Performing arrivals, departures, pre-weighing and wheelchair functions.
- Ensure that all travelling documentations are checked for validity and authenticity and report any irregularities.
- Ensure that all baggage weights are registered correctly, labelled to the correct destination and hand luggage monitored.
- Ensure that all airline procedures and requirements are adhered to.
- Adhere to all check-in and boarding procedures.
- Adhere to all health and safety requirements.
Candidate Requirements
To be considered for this exciting opportunity, candidates should meet the following criteria:
- Minimum of Grade 12 or equivalent.
- Passenger services experience and/or check-in-systems knowledge will be advantageous.
- Computer literate.
- Excellent communication and interpersonal skills.
- Customer service orientated.
- Communicate well in English.
Application Instructions
Interested candidates are invited to apply by following these instructions:
- Applications to be sent to: coastalapplications.hr@menziesaviation.com
- Please quote the reference number CPT-CSA-576 on the subject line of your email.
- The closing date for submissions is: 31 August 2026.
- The company reserves the right not to fill this position.
- The appointment will be made in accordance with the Company’s Employment Equity Plan and operational requirements.
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