Join Europcar as a Claims Administrator at King Shaka International Airport
Are you an organised, customer-focused individual with a knack for administration? Europcar is seeking a dedicated Claims Administrator to join their team at King Shaka International Airport. This is a fantastic opportunity to be part of a company that delivers excellent service and supports its customers every day.
Your Role: Claims Administrator
As a Claims Administrator, you will play a crucial role in managing claims and ensuring customer satisfaction. You will be responsible for a variety of tasks, from resolving queries to processing documentation efficiently.
Key Responsibilities
- INVESTIGATE & RESOLVE: Handle claims-related queries and credit requests efficiently.
- CUSTOMER FOCUSED: Manage complaints, social media, and stakeholder communication with professionalism.
- PROCESS & DOCUMENT: Compile essential documentation and prepare credit notes & refunds accurately.
- ANALYSE & IMPROVE: Identify trends and implement corrective measures to enhance service delivery.
- ACCURATE & TIMELY: Ensure all queries are resolved within a prompt 24–72 hour timeframe.
Requirements
- Matric / NQF Level 4 (Minimum qualification).
- A minimum of 2 years’ car rental or claims administration experience.
- Computer literate with proficiency in Excel & Outlook.
- Possession of a valid, unendorsed driver’s licence.
- Demonstrated strong communication and administrative skills.
- Ability to work effectively under pressure and meet deadlines consistently.
Job Details
- Job Type: Permanent
- Closing Date: 02 September 2026
- Location: King Shaka International Airport, KwaZulu-Natal
- Reference: REF18999
If you meet the requirements and are ready to take on this exciting challenge, Europcar invites you to apply and become a valuable member of their team, moving people and business forward.