Join Hanchu Energy as a Technical Support Specialist!
Hanchu Energy, a leader in South Africa’s energy sector, is looking for a dedicated and skilled Technical Support Specialist to join our dynamic team in Midrand.
About Hanchu Energy
Hanchu Energy is committed to providing reliable solutions with a lasting impact across South Africa, specializing in energy solutions.
Job Title: Technical Support Specialist
As a Technical Support Specialist, you will be crucial in ensuring customer satisfaction and smooth operation of our energy systems. You will provide essential support, training, and reliable solutions to our valued clients and internal teams.
Key Responsibilities:
- Provide Presales and Aftersales technical support to customers, installers, technicians, and internal staff.
- Conduct routine product training sessions for internal staff and customers.
- Diagnose and resolve technical problems relating to electrical/solar systems.
- Provide technical guidance remotely by telephone, email, video call, or other communication platforms.
- Maintain accurate records of technical queries, faults, investigations, and resolutions.
- Conduct remote system diagnostics.
- Follow up on outstanding technical faults until resolution.
- Attend to customer sites when remote troubleshooting cannot resolve the issue.
- Assist with system commissioning when requested.
- Perform system upgrades and test.
- Manage technical complaints professionally and promptly.
- Provide technically accurate assistance to customers.
- Maintain accurate records of service calls, site visits, repairs, and system faults.
Minimum Qualifications:
- Grade 12 / National Senior Certificate.
- Electrical Engineering TVET Qualification, National Diploma, or relevant electrical/solar qualification.
- Minimum 2 years’ experience in solar PV and Renewable Energy Industry.
- Solar PV or renewable-energy training/certification will be advantageous.
- Valid driver’s license is mandatory.
- Willingness to travel and work overtime.
Location:
Midrand, South Africa
Address: 142 Lechwe Street, Corporate Park, Midrand, SA
How to Apply:
If you meet the qualifications and are ready to contribute to a growing energy company, we encourage you to apply!
Send your CV to: hr@hanchuess.co.za
Contact Us:
- Phone: 010 745 2702/3
- General Email: info@hanchuess.co.za
- Website: www.hanchuess.co.za